Shipping policy
Effective Date: Aug 15, 2024
General Information
At Big B Customs, we strive to deliver your custom hood ornaments, sculptures, and other products in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, rates, and policies. By placing an order with us, you agree to the terms outlined in this policy.
Processing Time
- Order Processing: All orders are processed within 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Custom Orders: Custom items, including but not limited to the Rod the Rat series, Grease Monkey series, Slim series, and V8Girl, may require additional processing time. Please allow minimum of 4 weeks for custom orders to be completed and prepared for shipping.
Shipping Rates & Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the size, weight, and destination of the items in your order.
- Delivery Estimates: Estimated delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 4 business days. Expedited shipping options may be available for an additional fee.
- International Shipping: We ship internationally. Please note that international shipping rates and delivery times vary by destination. Customs, duties, and taxes may apply and are the responsibility of the customer.
Shipping Methods
We offer a variety of shipping methods to meet your needs, including but not limited to:
- Standard Shipping
- Expedited Shipping
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.
Shipping Restrictions
- We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain international locations. Please contact us if you have questions about shipping to your specific location.
Delays and Issues
- Delays: While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as weather, carrier issues, or high order volume. We are not responsible for delays caused by factors outside our control.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at 1-920-450-6616. We will work with the carrier to resolve the issue.
Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the latest update will be indicated at the top of this policy.
Contact Us
For more information about our shipping policy or if you have any questions or concerns, please contact us at:
Big B Customs
1-920-450-6616